Privacy Policy — MyClouDrive

Last updated: 2026-01-31

This Privacy Policy explains how GOLDTEK VIET NAM CO.,LTD ("we", "us", or "our") collects, uses, and shares information when you use the MyClouDrive mobile and desktop applications (the "App").

1. Summary

• We process your data to provide file browsing, sync, and backup features.
• You control which folders/providers you connect and what you choose to sync.
• We do not sell your personal information.

2. Information we collect

2.1 Information you provide

• Cloud provider configuration you enter (e.g., server address, bucket name, username).
• License or activation info you enter (if applicable).
• Support messages you send to us (if you contact support).

2.2 Information processed from your device

• Files and folders you select to browse/sync/backup.
• File metadata (e.g., file names, sizes, timestamps) required to perform syncing.

2.3 Technical / diagnostic information

We may collect basic diagnostics to improve reliability, such as:

• App version
• Device/OS version
• Crash logs and error logs (if enabled)

3. How we use information

We use the information above to:

• Provide core features (browsing, syncing, backups, transfers)
• Maintain and improve the App (debugging, performance)
• Provide customer support
• Prevent abuse and secure the App

4. Permissions

Depending on your platform and the features you use, the App may request:

• Storage access: to read and sync files you choose.
• Network access: to connect to your configured cloud providers.
• Notifications (optional): to show transfer/sync status.

If you deny a permission, some features may not work.

5. Sharing of information

We may share information only in the following cases:

• With cloud providers you configure: The App communicates with the servers/providers you choose (e.g., WebDAV/S3/SMB). Data sent depends on the files you sync and your configuration.
• Service providers (if any): e.g., crash reporting or analytics providers you enable.
• Legal reasons: if required to comply with applicable law or a valid legal process.

We do not sell your personal information.

6. Data retention

We keep information only as long as needed to provide the App and comply with legal obligations.

• Local app data (cache, sync state) remains on your device unless you clear it.
• If you remove a provider or uninstall the App, local app data is deleted from the device (subject to OS behavior).

7. Security

We implement reasonable safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

8. Children's privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children.

9. International transfers

Your data may be processed in the countries where your configured providers/servers are located. If you use international services, data may be transferred across borders.

10. Your choices and rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise rights, contact us at privacy@goldtek.com.vn.

11. Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date above.

12. Contact

• Company: GOLDTEK VIET NAM CO.,LTD
• Address: 92 Street 6A, Binh Hung Ward, Ho Chi Minh City, Vietnam
• Email: privacy@goldtek.com.vn